Senior Research & Design Specialist
Senior Research & Design Specialist
A decade of experience in designing and implementing complex products and services for global enterprises, the public sector, startups, and healthcare
Process
Every project process is unique, but I ensure the foundation is grounded in collaboration, creativity, inclusive design and alignment with user and business outcomes.
01
Strategic Alignment & Scoping
At the outset, I align business objectives with user needs to establish clear project goals and success metrics. This phase requires intensive stakeholder collaboration to clarify the strategic direction and ensure a shared vision across the team.
Research & Insights Generation
I develop a data-driven research plan, leveraging a mix of qualitative and quantitative methods (e.g., stakeholder workshops, user interviews, surveys, competitive analysis). I then synthesize these insights to identify opportunities, inform design strategy, and drive early decision-making.
02
Design, Iteration & Refinement
Leveraging research insights, I explore design solutions through wireframes, prototypes, and iterative reviews. My focus is on balancing user needs with technical and business constraints, ensuring all designs are intuitive, scalable, and inherently aligned with accessibility standards.
03
Validate & Support
I conduct rigorous usability testing (using platforms such as UserTesting.com) and leverage internal accessibility frameworks to validate design decisions. I collaborate closely with development teams to provide design specifications, resolve ambiguities, and ensure design integrity through UX sign-off.
04
Process
Every project process is unique, but I ensure the foundation is grounded in collaboration, creativity, inclusive design and alignment with user and business outcomes.
01
Strategic Alignment & Scoping
At the outset, I align business objectives with user needs to establish clear project goals and success metrics. This phase requires intensive stakeholder collaboration to clarify the strategic direction and ensure a shared vision across the team.
Design, Iteration & Refinement
Leveraging research insights, I explore design solutions through wireframes, prototypes, and iterative reviews. My focus is on balancing user needs with technical and business constraints, ensuring all designs are intuitive, scalable, and inherently aligned with accessibility standards.
03
Research & Insights Generation
I develop a data-driven research plan, leveraging a mix of qualitative and quantitative methods (e.g., stakeholder workshops, user interviews, surveys, competitive analysis). I then synthesize these insights to identify opportunities, inform design strategy, and drive early decision-making.
02
Validate & Support
I conduct rigorous usability testing (using platforms such as UserTesting.com) and leverage internal accessibility frameworks to validate design decisions. I collaborate closely with development teams to provide design specifications, resolve ambiguities, and ensure design integrity through UX sign-off.
04
Process
Every project process is unique, but I ensure the foundation is grounded in collaboration, creativity, inclusive design and alignment with user and business outcomes.
01
Strategic Alignment & Scoping
At the outset, I align business objectives with user needs to establish clear project goals and success metrics. This phase requires intensive stakeholder collaboration to clarify the strategic direction and ensure a shared vision across the team.
Research & Insights Generation
I develop a data-driven research plan, leveraging a mix of qualitative and quantitative methods (e.g., stakeholder workshops, user interviews, surveys, competitive analysis). I then synthesize these insights to identify opportunities, inform design strategy, and drive early decision-making.
02
Design, Iteration & Refinement
Leveraging research insights, I explore design solutions through wireframes, prototypes, and iterative reviews. My focus is on balancing user needs with technical and business constraints, ensuring all designs are intuitive, scalable, and inherently aligned with accessibility standards.
03
Validate & Support
I conduct rigorous usability testing (using platforms such as UserTesting.com) and leverage internal accessibility frameworks to validate design decisions. I collaborate closely with development teams to provide design specifications, resolve ambiguities, and ensure design integrity through UX sign-off.
04
Skills
Skills
UX Design
UX Design
UX Design
Information Architecture
Information Architecture
Information Architecture
Product Design
Product Design
Product Design
Business Acumen
Business Acumen
Business Acumen
Agile Project Management
Agile Project Management
Agile Project Management
Design Thinking Workshops
Design Thinking Workshops
Design Thinking Workshops
Service Design
Service Design
Service Design
Prototyping
Prototyping
Prototyping
User Testing
User Testing
User Testing
Process Improvement
Process Improvement
Process Improvement
UX Research
UX Research
UX Research
Leadership
Leadership
Leadership
Mentoring
Mentoring
Mentoring
Artificial Intelligence
Artificial Intelligence
Artificial Intelligence
Accessibility & Inclusive Design
Accessibility & Inclusive Design
Accessibility & Inclusive Design
Cross-Functional Collaboration
Cross-Functional Collaboration
Cross-Functional Collaboration
Blueprints
Blueprints
Blueprints
Customer Journey Map
Customer Journey Map
Customer Journey Map
+ More
+ More
+ More
Experience
Experience
User Experience Research & Design Specialist
User Experience Research & Design Specialist
User Experience Research & Design Specialist
SAP Inc
SAP Inc
SAP Inc
2021 - Present
2021 - Present
Part-Time Lecturer & Tutor
Part-Time Lecturer & Tutor
Part-Time Lecturer & Tutor
St. Lawrence College/
Concordia University
St. Lawrence College/
Concordia University
2022 - Present
2022 - Present
User Research Assistant
User Research Assistant
User Research Assistant
Spark, SLC- Health Grant
Spark, SLC- Health Grant
2021 - 2023
2021 - 2023
Founding Designer
Founding Designer
Founding Designer
WowsnVows
WowsnVows
2018 - 2022
2018 - 2022
Customer Engagement Executive
Customer Engagement Executive
Customer Engagement Executive
Persol Systems Ltd
(SAP Business Partner)
Persol Systems Ltd
(SAP Business Partner)
2016 - 2019
2016 - 2019
When I'm not designing, I'm exploring.
